Acceptable Use

This policy applies to everyone using loncarsol.shop, including the See-in-Room preview, the contact and trade forms, and the shop. It sits alongside the Terms of Service.

It is short, because most of it is common sense. The part worth reading carefully is the section on room photographs.

Upload only photographs you have the right to use.In practice that means a room you own, a room you rent and live in, or a room you have the occupier's permission to photograph.

Do not upload:

• The interior of someone else's home without their permission;
• A photograph taken from a listing, a catalogue, a magazine or another retailer's site;
• Any image where you do not hold the copyright or a licence to use it;
• Photographs containing identifiable people who have not agreed to it;
• Images of children.

Previews are composed in your browser and room photos are not uploaded to our servers, so we cannot police this technically. That makes it your responsibility, and we are asking you to take it seriously: photographing a stranger's home without consent is a real intrusion regardless of what our software can see.

Keep them, save them, send them to whoever is helping you decide. Personal, non-commercial use is exactly what the tool is for.

Do not present a preview as a photograph of a real, finished room. Specifically, do not use one to:

• Advertise a property for sale or to let as though it were furnished that way;
• Show a rental or staging client a room as complete when the rug is not there;
• Support any listing, valuation or claim that depends on the room being in that state;
• Resell, or pass off as your own commercial visualisation service.

A preview is an approximation of a set on a floor — see the disclaimer. Presenting it as documentation of reality misleads whoever is looking at it, and that is the line we care about.

Trade members: this is not a bar on using previews in client work. Propose with them freely. Just label them as visualisations rather than photographs of the finished room.

Do not:

• Send abusive, threatening or harassing messages to our team through any channel;
• Submit false, fraudulent or automated enquiries, or use our forms to send spam;
• Place orders with stolen or unauthorised payment details;
• Scrape, mirror or bulk-download the site, its photography or its catalogue data;
• Attempt to breach, probe or interfere with the site's security, or with anyone else's use of it;
• Upload malware, or content that is unlawful, obscene, hateful or infringing;
• Misrepresent your identity, or claim a trade account you are not entitled to.

Our team is entitled to a civil conversation. Complain as forcefully as you like about a rug, a delay or a refund — that is fair, and we would rather hear it. Abuse directed at a person is different, and we will end the exchange.

Depending on what happened and how serious it is, we may:

• Ask you to stop, which resolves nearly every case;
• Decline or cancel an order and refund it;
• Suspend or close a membership;
• Block access to the site;
• Report unlawful activity to the police or another authority, and cooperate with an investigation.

We aim to be proportionate. An honest mistake gets a note, not a ban. Fraud and abuse of our team do not get that latitude.

If you think we have got a decision wrong, say so at support@loncarsol.shop and a person will look at it again.

If you believe content on this site infringes your copyright, if you have found a security vulnerability, or if you think someone has uploaded a photograph of your home, contact us at support@loncarsol.shop or +44 7804880779, Monday to Friday, 09:00-17:00 Europe/London.

For a copyright report, include the material, where it appears, and your grounds. For a security report, please give us a reasonable window to fix the issue before publishing it; we will not pursue researchers who report in good faith and do not access other people's data.

This policy is governed by the laws of England and Wales.